After leaving executive leadership roles at Big 4 accounting firms, the new managing partners of Boston-based ISP Advisors knew they had to do something bold to convert their previous clients. Understanding that most professional services firms are seen as necessary evils, we sought to humanize their brand, speaking with candor, humor, and sharp insight, and focusing on the value of building relationships. We featured their advisors as distinguished thought leaders in the industry, and developed a brand that demonstrated the ease, effectiveness, and enjoyment of using their services.